CONTACT · PRE-SALES FAQ
Practical answers for the inquiry, quotation, sample and order-confirmation stage so buyers can prepare useful information before contacting us.
RESOURCE OVERVIEW
This page is different from the Resource Center buyer FAQ. It answers practical pre-sales questions: when a quotation can be discussed, how samples are handled, what a quotation covers, how an order is confirmed and what information the team needs to begin.
To keep communication accurate, pricing, samples, lead time, test documents and production conditions are confirmed in formal materials after specification, quantity and destination are agreed.
BUYER REFERENCE
To keep communication accurate, pricing, samples, lead time, test documents and production conditions are confirmed in formal materials after specification, quantity and destination are agreed.
The team first reviews the product, specification, quantity and destination. Complete information helps move faster into material and quotation discussion. For cross-time-zone communication, state a convenient response time.
Provide at least product type, application, specification or dimensions, quantity, destination and customization needs. For finished engineering goods, fixing method, edges, eyelets, joins and packing also matter.
Samples can be discussed at inquiry stage. State application, target material, colour, dimensions, test or certification needs and receiving information to confirm a workable sample path.
Freight, insurance, taxes and delivery boundary depend on destination and Incoterm. State the preferred trade arrangement in the inquiry; the formal quotation will clarify the conditions to confirm.
The usual sequence confirms material, finished specification, quantity, colour, processing, packing, document needs, price and delivery conditions. Samples, approval pieces or drawings may be used when needed.
Use email or WhatsApp to add information, attachments and milestones. Keep the project name or original inquiry details in follow-up communication for easier tracking.
PROJECT SUPPORT
Open the inquiry form with your project essentials, or contact the team directly by email or WhatsApp for next-step guidance.